Shipping Policy

Trade name: Belviko Phone number: +496980620 Email: mail@belviko.shop Physical address: Kiefernweg 16, 04288 Leipzig, Deutschland Effective Date: September 2026

1. Order Processing

All orders will be reviewed and processed within 1–3 business days after successful payment confirmation. Business days exclude weekends and official German public holidays. We reserve the right to hold, suspend or cancel orders if we detect fraudulent payment activity, incomplete or incorrect delivery address information, inconsistent buyer information or unusual order volume.

Once your order has been packed and handed over to the carrier, you will receive a shipping confirmation email containing your unique tracking number and tracking link. Please verify your shipping address carefully during checkout. Address modification requests can only be accepted before the parcel is dispatched. No address changes are possible once the shipment has been collected by the logistics provider. Partial shipments may be arranged when items are out of stock; we will notify you in advance if partial delivery occurs.

2. Delivery Zones & Estimated Transit Times

• Domestic Germany: 3–7 business days after dispatch
• European Union Member States: 7–14 business days after dispatch
• Rest of the World: 14–28 business days after dispatch

All delivery times are estimates only and cannot be guaranteed. Delays may occur due to carrier workload surges, customs inspections, adverse weather conditions, public holidays, transport disruptions or unforeseen operational issues with logistics partners. Belviko shall not be liable for any losses arising from delivery delays within the scope permitted by German and EU law.

3. Shipping Fees

The exact shipping cost will be clearly displayed on the checkout page before you complete payment. We offer free shipping for orders that meet our specified minimum order value. Remote locations may incur additional delivery surcharges, which will also be shown at checkout. Shipping fees are non-refundable unless the item is returned due to our confirmed product defect or shipping error.

4. Customs, Duties & Import Taxes

For shipments delivered outside Germany, import VAT, customs duties and related administrative fees may be levied by the destination country’s customs authority. All such charges are the sole responsibility of the recipient. Belviko cannot calculate, predict or cover these customs costs. We are not responsible for parcels detained, seized or returned by customs authorities for any reason.

5. Damaged, Lost or Missing Parcels

You must inspect your goods immediately upon receipt. If your package or items are damaged on arrival, you need to contact our support team within 48 hours after delivery confirmation and provide clear photos of the outer packaging, parcel label and damaged goods. Claims submitted after this time window will not be accepted.

In the event of a lost parcel, we will initiate a formal investigation with the logistics carrier. Carrier investigations typically take 7–15 business days to complete. Once the carrier officially confirms the parcel loss, we will provide the option of either a full refund or a complimentary reshipment of your order.

6. Parcel Refusal & Returned Shipments

If you refuse to accept the delivered parcel without valid, justified reason, the return shipping cost and administrative handling fees will be deducted from your refund amount. Any returned goods must remain unused, unassembled and kept in their original, intact packaging. Products with signs of use, damage or missing original packaging may not qualify for full refund.

7. Force Majeure

Belviko shall not be liable for delivery delays, shipment failures or non-performance of obligations caused by events beyond our reasonable control. Such events include natural disasters, extreme weather, carrier strikes, transport stoppages, pandemic restrictions, government regulatory changes, customs policy adjustments and other force majeure incidents.

8. Contact Information

For any questions regarding shipping, delivery status or parcel claims, please contact us via email at mail@belviko.shop or call +496980620 during our working hours.